Digital Frontline Inc.
|Director of Operations
Lahore, Punjab, Pakistan
Summary
Led global operations for a remote-first organization, optimizing workflows and client engagement to drive significant efficiency gains and portfolio expansion.
Highlights
Streamlined workflows and standard operating procedures, increasing overall operational efficiency by 25–30%.
Expanded client portfolio by over 40% through strategic outreach, service optimization, and performance tracking.
Reduced operational errors and response time by 30% by implementing CRM and automated reporting systems.
Improved team productivity by 20% through remote team management, KPI tracking, and performance coaching.